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Shipping Policy

Last updated: [06/29/2026]

This Shipping Policy explains how and when PEPTEX Labs ships orders. Please review it before placing an order.

Order Processing

Orders are typically processed within [EDIT: 1–2] business days after payment is confirmed. Orders are not shipped on weekends or holidays. [EDIT: note any cut-off times.]

Shipping Methods & Carriers

We ship via [EDIT: carrier(s), e.g., USPS/UPS/FedEx] with tracked service. [EDIT: list available shipping speeds/options.]

Shipping Costs

[EDIT: describe your rates — flat rate, calculated at checkout, free over a threshold, etc.]

Shipping Destinations

We currently ship within the United States only. [EDIT: confirm, and note any states/regions you do not ship to.]

Tracking

A tracking number is emailed once your order ships. You can also track your order on our Track Order page.

Packaging

Orders are packaged discreetly and professionally, with temperature-conscious packaging appropriate for lyophilized research material.

Delays

Once an order is handed to the carrier, delivery is outside our control. We are not responsible for carrier delays, weather, or other circumstances beyond our control, but we will help you trace a delayed shipment.

Lost or Stolen Packages

If tracking shows delivered but you have not received your order, or a package is lost in transit, contact us within [EDIT: X days] and we will assist. [EDIT: state whether you cover lost/stolen or recommend carrier claims/insurance.]

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an address entered incorrectly; reshipment may incur additional charges.

Contact

Questions about this policy? Email support@peptexlabs.com or visit our Contact page.